Faq

How can I place an order?

Simply browse our selection of Mice, Keyboards, and Headphones, add your desired items to the cart, and proceed to checkout. You will be guided through the payment process.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected]. We will do our best to accommodate your request, but cannot guarantee modifications once the order is in fulfillment.

What are your shipping options?

We offer Standard (5-7 business days) and Express (2-3 business days) shipping within the United States. International shipping is available for select countries; rates and times vary by destination.

How much does shipping cost?

Standard shipping is free for orders over $50. For orders under $50, a flat rate of $5.99 applies. Express shipping starts at $12.99. International shipping costs are calculated at checkout.

Do you ship to PO boxes or APO/FPO addresses?

Yes, we ship to PO boxes and APO/FPO addresses via USPS. Please ensure your address is complete and accurate to avoid delays.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery status.

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened products in their original packaging. A refund will be issued to your original payment method once the item is received and inspected.

How do I initiate a return?

Please email [email protected] with your order number and reason for return. We will provide a return authorization and instructions. Please note that return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Can I exchange an item?

Yes, exchanges are available for the same product within 30 days of delivery. Contact [email protected] to arrange an exchange. If you prefer a different product, we recommend returning the original item and placing a new order.

What if my item arrives damaged or defective?

We apologize for the inconvenience. Please contact [email protected] within 7 days of delivery with photos of the damage or defect. We will arrange a replacement or full refund, including return shipping costs.

Are your products genuine?

Yes, all Mice, Keyboards, and Headphones sold on VellumScope are 100% authentic and sourced directly from manufacturers or authorized distributors.

Do your products come with a warranty?

Most products include a manufacturer's warranty, typically ranging from 1 to 2 years. Specific warranty details are listed on each product page. For warranty claims, please contact [email protected] for assistance.

Can I get technical support for my product?

For basic setup and compatibility questions, feel free to email [email protected]. For advanced technical issues, we recommend contacting the manufacturer directly, as they have specialized support teams.

Do I need an account to shop?

No, you can place an order as a guest without creating an account. Your order information will be processed securely.

How do you protect my personal information?

We take your privacy seriously. All personal data is encrypted and stored securely. We do not share your information with third parties except as necessary to process your order (e.g., shipping carriers). For more details, please review our Privacy Policy.

How can I contact you if I have more questions?

For any inquiries not covered here, please reach out to [email protected]. We aim to respond within 24 hours on business days.