Shipping policy

At VellumScope, we are committed to delivering your Mice, Keyboards, and Headphones with care and efficiency. Please review our logistics policy below to understand how we process and ship your orders.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website. Please note that there are no free shipping promotions or alternative delivery methods at this time.

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email confirmation once your order has been dispatched.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the destination address. The exact cost will be displayed at checkout before you complete your purchase. As stated, there are no free shipping thresholds; all orders are subject to shipping charges.

Delivery Time

Delivery times vary depending on your location. Generally, Standard Shipping takes between 5-10 business days within the domestic region, and 10-20 business days for international destinations. Please note that these are estimates and not guaranteed, as unforeseen delays may occur due to customs or carrier issues.

Order Tracking

Once your order is shipped, you will receive a tracking number via email at the address you provided. You can use this number to monitor your package’s progress. Since we do not operate a user center, all tracking updates will be communicated through email notifications.

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas or locations with specific customs regulations may experience longer delivery times or additional fees. If you have concerns about your shipping address, please contact us at [email protected] before placing your order.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out to us at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund. Please retain all original packaging and items for inspection purposes.

Returns and Exchanges

For information on returning or exchanging your Mice, Keyboards, or Headphones, please refer to our separate Returns Policy. Shipping costs for returns are the responsibility of the customer, unless the item is defective or incorrect.

Contact Us

If you have any questions about our logistics policy or need assistance with your order, please email us at [email protected]. Our team is here to help.