Tracking order

At VellumScope, we understand how important it is to know where your order is every step of the way. Since we do not offer a user account center, we have designed a straightforward tracking process that relies on the information we send directly to your email. Below, you will find a detailed guide on how to track your Mice, Keyboards, or Headphones order from the moment it leaves our warehouse to your doorstep.

Step 1: Receive Your Tracking Information

Once your order has been packed and shipped, we will send a confirmation email to the address you provided at checkout. This email will contain your unique tracking number and the name of the shipping carrier handling your delivery. Please check your inbox (and spam folder) for an email from [email protected]. If you do not receive this email within 48 hours of placing your order, please contact us at the same address for assistance.

Step 2: Use a Third-Party Tracking Service

To make tracking easier, we recommend using a reliable third-party logistics tracking website. These services consolidate information from multiple carriers, so you can track your package in one place. One of the most trusted options is 17Track.

How to Use 17Track

  1. Visit the 17Track website: https://www.17track.net .
  2. Enter your tracking number (found in our shipping confirmation email) into the search bar on the homepage.
  3. Click the "Track" button. The system will automatically detect the carrier and display the current status of your package, including location updates and estimated delivery date.
  4. You can also download the 17Track mobile app for real-time push notifications on your smartphone.

Other reliable alternatives include PackageRadar and AfterShip, which offer similar functionality. Simply paste your tracking number into their search fields to get started.

Step 3: Monitor Your Order Status

Once you have entered your tracking number, you will see updates such as "Picked Up," "In Transit," "Out for Delivery," and "Delivered." Please note that tracking information may take 24–48 hours to appear after the first scan by the carrier. If your status remains unchanged for more than 3 business days, feel free to reach out to us at [email protected] for further investigation.

Important Notes

  • No Account Needed: You do not need to create an account or log in to track your order. All tracking is done via the email we send and the third-party services listed above.
  • Multiple Packages: If your order contains multiple items, they may ship separately. You will receive a unique tracking number for each package in separate emails.
  • International Shipping: For orders shipped internationally, tracking updates may be less frequent once the package leaves the origin country. We recommend using 17Track, as it supports over 700 global carriers.
  • Lost or Delayed Packages: If your tracking status shows "Delivered" but you have not received your package, please check with neighbors or your local post office. If the issue persists, contact us at [email protected] with your order number and tracking details, and we will assist you promptly.

We hope this guide helps you stay informed about your VellumScope order. Your satisfaction is our priority, and we are here to support you every step of the way. For any questions, please email [email protected].